Shipping policy

Free delivery on every order

The price you see is the price you pay. Delivery to UK mainland addresses is included on every order — no minimum spend, and nothing added at checkout.

How long it takes

Orders are dispatched the next working day. Orders placed on a Friday, at a weekend or on a bank holiday go out on the next working day after that.

Delivery usually takes 2–5 working days from dispatch, so most orders arrive within 3–7 working days of being placed.

If you need something by a particular date, email us before ordering and we'll tell you honestly whether it's likely.

Where we deliver

Free delivery to UK mainland addresses.

We can't reliably deliver to Northern Ireland, the Isle of Man or the Channel Islands. Checkout will refuse most Northern Ireland addresses, but it may still accept an Isle of Man or Channel Islands one — so please email us at info@homewiseuk.co.uk before ordering with the item and your postcode. Many items can be sent, depending on the courier, and we'll tell you what it costs. If an order does come through that we can't fulfil, we'll contact you and refund you in full — we'll never charge you for something we can't send.

For the Scottish Highlands and the UK islands, whether we can deliver depends on the size of the item and which courier handles it. Please email us before ordering and we'll confirm.

We don't currently deliver outside the UK.

Tracking your order

You'll get a tracking link by email as soon as your order is dispatched.

A note on the sender name and packaging: our items ship direct from our UK supplier's warehouse, so the sender on your parcel or tracking may show as MH Star rather than HomewiseUk, and the box itself may carry the manufacturer's name rather than ours. Both are normal — it's still your order.

Your phone number

Our couriers need a contact number to arrange delivery, particularly for larger items. Please make sure the phone number on your order is one you can be reached on.

Larger items

Bigger items such as furniture and garden equipment are delivered by a specialist courier who will usually contact you to arrange a delivery slot. Delivery is to your door — the driver isn't able to carry items inside or upstairs.

Safe place and neighbour deliveries

We can't add delivery instructions to an order at our end. Once your order is dispatched you'll receive a tracking link, and most couriers let you set a safe place, redirect to a neighbour or change the delivery day directly through it. That's the quickest route, and it goes straight to the driver rather than through us.

Once an item is left where you've asked for it to be left, it's your responsibility. If a courier leaves a parcel somewhere you didn't ask for and it goes missing, that's ours to put right — contact us and we'll sort it.

If delivery fails

Our couriers will attempt delivery and, where they can, leave a card or contact you to rearrange. If delivery fails because the address was wrong, or because nobody was available across the attempts offered, the item may be returned to our supplier.

We can send it out again, but a redelivery charge may apply — we'll always tell you the amount before rebooking anything. If you'd rather not go ahead, your cancellation rights are unaffected and we'll refund you under our Refund policy.

If something goes wrong

If your order hasn't arrived when you expected it, email info@homewiseuk.co.uk with your order number and we'll chase it.

Returning something

Delivery and returns work together — see our Refund policy for how to send something back. In short: you pay return postage if you've changed your mind; we pay it if there's anything wrong with the item.

Last updated: 25 August 2026